Neospin Terms and Conditions

Who Can Open a Neospin Account

A Neospin account is available to adults aged 18 or over, or the legal gambling age in the player's jurisdiction if that is higher. Neospin can request proof of age at any time and suspend an account that fails the check. Each player is responsible for confirming that online gambling is legal where they live.

Restricted Countries

Real-money play is not available to residents of Afghanistan, Bahrain, Belarus, Belgium, Brazil, the British Indian Ocean Territory, Bulgaria, the Central African Republic, China, Cuba, Cyprus, the Democratic Republic of the Congo, El Salvador, Estonia, Georgia, Gibraltar, Greece, Guernsey, Haiti, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, the Netherlands, North Korea, Poland, Romania, Russia, Somalia, South Sudan, Syria, Ukraine, the United Kingdom, the United States, Venezuela and Yemen, or the Canadian provinces of New Brunswick and Ontario.

Players from Sweden can register but are not eligible for bonuses, promotions, VIP programs or loyalty point exchanges. A player who breaches these restrictions is not entitled to refunds or withdrawals, and using a VPN to get around them can lead to confiscation of winnings.

Game Restrictions for Australian Accounts

Some providers limit where their games can be offered. NetEnt and Amatic titles are not available to players in Australia, so they do not appear in the lobby on an Australian account. The list of restricted games can change as providers update their rules.

Registration and the One-Account Rule

Registration requires the player's full legal name, date of birth, residential address and a valid email address. These details must be accurate, as they are later compared with the documents provided for verification.

Each person can hold one Neospin account. Accounts that share a residential address, household, IP address or device are treated as duplicates. When duplicates are found, Neospin can close them, cancel pending withdrawals and confiscate winnings, and returns or bonuses collected while several accounts were active are forfeited.

An account is for personal use only. Login details cannot be shared, and an account, its balance, deposits, winnings or wagering rights cannot be sold, rented, gifted or transferred to another person.

Deposits

The minimum Neospin deposit is AU$30. In cryptocurrency, the minimums are 0.0008 BTC, 0.013 ETH, 20 USDT, 0.13 BCH, 0.30 LTC, 250 DOGE and 33.33 XRP. The maximum depends on the payment method and is shown in the cashier.

Every deposit must come from a card, bank account or wallet registered in the player's own name. If a third-party payment is found, winnings from it are confiscated and the deposit is returned to its owner. A deposit that is declined, reversed or charged back cancels any winnings made with it.

Deposited funds must be wagered at least three times before they can be withdrawn. When several deposits are made without play in between, the combined total must be wagered. If this requirement is not met, Neospin can charge a processing fee or decline the withdrawal.

Withdrawals

Withdrawal requests are processed within 72 hours of approval. The payout time after that depends on the method, and a request stays pending until any verification is complete.

Individual payment methods can set a higher minimum, such as AU$300 for bank transfer. The weekly limit resets 7 days after the first cashout in a calendar month and on the 1st of each month, and the monthly limit resets on the 1st. Amounts above a method's limit are paid in instalments. Progressive jackpot wins are paid in full and do not count towards these limits.

Card Payouts and Payment Method Rules

For card deposits, withdrawals up to the total net deposit can be returned to the same card, through Original Credit Transfer for Visa and Payment Transfer for Mastercard. The card must be personal, not corporate, and anything above the net deposit is paid by another method. Neospin can also choose a different payout method from the one requested.

The internal operating currency is EUR, so small differences can appear when a bank or payment system converts an AUD amount. Intermediary banks may charge up to €16 on transfers, and any fees charged by the player's bank or payment provider are the player's responsibility.

Winnings from no deposit bonuses and sign-up free spins are capped at AU$75, and at least one deposit is required before they can be withdrawn.

Account Verification

Neospin verification confirms the account holder's identity, age, address and payment methods. It can be requested at any time and is completed before a withdrawal is paid.

• Government-issued photo ID: passport, driver licence or national ID card
• Proof of address: utility bill or bank statement
• Proof of payment: card front and back, or an e-wallet screenshot

Documents must be in Latin or Cyrillic script. If that is not possible, Neospin can ask for a video in which the player shows their ID and states their name and the date. A phone call to the number on the account can also be part of the check.

If Neospin cannot reach the player by email or phone within two weeks of a withdrawal request, the account is locked and the withdrawal cancelled. Failing verification within two weeks of a request can lead to account closure and confiscation of funds. Players using BTC must pass ID verification before their first deposit or bet in bitcoin.

Underage or False Information

If a player was under 18 while using the account, or gave false information at registration, the account is closed and all bets placed during that period are void. Genuine deposits can be refunded under the casino's policies, while winnings are confiscated and any withdrawn amounts must be repaid.

Fraud and Prohibited Activity

The Neospin anti-fraud policy prohibits collusion between players, bots and automated software, chargebacks on legitimate deposits, false claims against the casino and exploiting software errors. In these cases, Neospin can suspend or close the account, void winnings, freeze funds during an investigation and notify the relevant authorities.

A player who finds a bug or an error must stop using it and report it by email straight away. Failing to report an error that benefited the account makes the player liable for the resulting losses. Rules on bonus abuse are set out separately in the Bonus Terms.

Errors and Server Records

If a bet is accepted or a payment processed by mistake, Neospin can cancel the affected bets or settle them on the terms that should have applied. A bonus or winnings credited in error remain the casino's property and are deducted from the balance. If they have already been withdrawn, the amount becomes a debt to the casino.

In any dispute about a game result, the server logs are final, even if the screen showed something different.

Dormant Accounts

An account with no login or gameplay for 12 consecutive months becomes inactive. From the start of the following month, a dormancy fee of €25, or the AUD equivalent, is deducted monthly until the balance reaches zero or the player logs in and places a bet. If the balance is under €25, the remaining amount is deducted.

Refunds

A refund of a legitimate transaction must be requested within 24 hours. If someone else accessed the account, the player has 30 calendar days from the date they became aware of it.

Bonuses and winnings are deducted from the balance before a refund is calculated, and refunds are paid within 5–7 banking days of approval. Requests are sent to support@neospin.com with a photo ID, proof of payment method and proof of address.

Complaints and Disputes

Complaints go to the support team first and are escalated within the company if they cannot be resolved straight away. Only the account holder can file a complaint.

If the outcome is not satisfactory, the case can be referred to EGIS, an independent ADR service working under the rules of the Tobique Gaming Commission, at disputes@egis-adr.com. Any claim must be filed within one year of the date it arose. Disputes between the player and the casino are resolved by arbitration in Costa Rica.

Operator Details

Neospin is owned and operated by Metlait SRL, registered in Costa Rica under No. 3-102-911867, with its address at El Guayaval, Residencial La Campina, Casa Q-11, Cartago, El Guarco, Tejar 30801. Metlait SRL holds E-gaming Licence No. 0000064, issued by the Tobique Gaming Commission.